This vital role ensures the efficient and seamless delivery of all training operations, contributing to an outstanding learning experience for our colleagues and customers. As a pivotal part of the Global Learning Academy, you will manage daily training operations, support the delivery of learning initiatives, and drive continuous improvement across our academy. What You’ll Do: Provide operational oversight for all training activities, ensuring a smooth, uninterrupted delivery of the training programme. Manage and support Global Learning Academy Operations Delivery Coordinators, ensuring effective resource prioritisation and duty of care. Support tactical delivery of the Global Learning Academy Operational Training Plan, adapting as necessary and maintaining open feedback loops with planning teams. Resolve operational issues to ensure excellence in training delivery, escalating as needed. Act as a subject matter expert in learning areas, ensuring compliance with regulatory standards (CAA/EASA). Coordinate and cascade critical information, including managing contingency plans during disruptions. Proactively identify risks, suggest mitigation strategies, and drive continuous improvement initiatives. Be a role model for Global Learning Academy brand behaviours, fostering a positive and engaging culture. What You’ll Bring to us: A proactive, flexible, and agile approach to problem-solving in dynamic situations. Outstanding collaboration and communication skills, with the ability to engage and inspire across teams. A passion for delivering excellence, ensuring a memorable and impactful customer experience. Your Experience: Strong background in operations management, with a focus on training and learning delivery. Proficiency in stakeholder management and the ability to foster productive partnerships. Experience in learning design, development, and innovation, with a solid understanding of regulatory compliance (GDPR, CAA/EASA). Proven ability to manage change, leveraging data-driven insights for decision-making. Demonstrated leadership capabilities, mentoring, and coaching to inspire colleagues.