HOURS OF WORK: 8.30am - 5.00pm (inc 2x15 min and 1x30 min unpaid break)
We are looking for an enthusiastic person to join our Health Records Access Team. You must be able to work well as part of a team and on your own initiative. The Health Records Access Team (Data Protection) provides a vital service to the Trust processing approximately 5000 requests a year, including Subject Access Requests (SAR), Access to Health Records Act requests (AHRA), police requests, court orders, continuing care requests, etc.
You will require knowledge of GDPR and the Data Protection Act 2018, as well as an understanding of Information Governance. You will need to possess excellent communication skills and have a working knowledge of Health Records. It is essential that you are a well-organised, self-motivated individual and can adapt to the needs of the service.
Main duties of the job
1. To promptly process all Subject Rights Requests received in any format (e.g. written, telephone, email or proforma) requesting the disclosure of patient information from both patients and their personal representatives, ensuring all requests are completed within the time constraints of the Data Protection Act 2018.
2. To process all requests for patient information received from external agencies, including but not limited to police, coroner, court orders, ombudsman, GMC, other hospitals, continuing care, LeDer, insurance companies, military, HMP Service, Dentist, etc.
3. To be responsible for the completion of Access to Health Records Act 1990 (AHRA) requests and ensuring the appropriate information is provided, assessed on a case-by-case basis.
4. To validate all requests for patient information and accurately register them on the HRAT database, ensuring consent, ID, and any other relevant documentation is obtained from the requester.
5. Acknowledge requests and liaise with applicants using various formats, including letter, email or telephone, requesting further details or documentation where necessary.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfill our values, improve the quality of care for patients, and solve the health care problems of tomorrow.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and will consider all requests from applicants who wish to work flexibly.
Job responsibilities
The post holder will undertake the processing of access to health records requests as defined by the Data Protection Act 2018 and the Access to Health Records Act 1990 on behalf of all Departments within the Royal Wolverhampton NHS Trust. This will include requests from patients and their representatives, including Solicitors, and other agencies such as the police, social services, Coroners Office, courts, and other hospitals.
The post holder will have a good understanding of information governance, data protection and Caldicott principles, to ensure that patient data is appropriately processed, and confidentiality is always maintained.
Person Specification
Qualifications
* GCSE (or equivalent) in four subjects, one to be English
* NVQ Level 3 or equivalent experience
Experience/Skills
* One year’s experience in admin/clerical post
* Use of multiple electronic systems and databases, e.g. PAS, CWP (Clinical Web Portal)
* Knowledge of GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr