Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you, this could be the job opportunity you are looking for.
We have a full-time admin vacancy within our admin team. The role will involve working for the Early Intervention Services, based at Green Lane Hospital.
You will have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages.
Due to the high volume of work, you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.
Working in Mental Health can be very rewarding, as Service User’s care is at the heart of our work. If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.
The role will be based at Green Lane Hospital in Devizes and the hours of work cover Monday to Friday 9.00am to 5.00pm.
After your probation period, there will be opportunity for remote working a couple of days per week, depending on service needs.
Key Responsibilities:
1. Provide comprehensive administrative support to the Team Consultant, Team Manager and the wider Clinical Team.
2. Be the first point of contact for the Team, dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.
3. Oversee the coordination of clinics for the Team Consultant, including diary management, arranging appointments, and typing clinical letters.
4. Take minutes of meetings, draft agendas, and produce documents and reports. Note taking training can be provided by AWP.
5. Order supplies and stationery items, including using NHS supplies and non-stock ordering.
6. Provide cover for the Lead Administrator when required.
7. Adapt to constant changes in workload.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities:
1. Liaise with a wide range of clinical staff.
2. Work with multidisciplinary teams, both community and inpatient services.
3. Contact with Services Users and Carers.
4. Liaise with Health and Social Care teams.
5. Liaise with other statutory agencies e.g. Police, Ministry of Justice etc.
6. Responsible for the coordination of clinics for the team Consultant.
7. Diary management for team Consultant.
8. Oversee the waiting list for team Consultant.
9. Use a variety of AWP systems, including RiO, DrDoctor, Business World.
10. Answer the main phones for the team and deal with enquiries, taking accurate messages and passing them on in a timely manner.
11. Upload and record information on RiO (Patient Electronic file).
12. Take minutes of team meetings.
13. Type clinical letters and post them, ensuring a copy is uploaded to RiO.
14. Order supplies, including non-stock orders.
15. Provide cross cover for Lead Administrator when required.
16. Perform any other general administrative tasks.
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