Do you enjoy working with data and systems, and delivering excellent service?
We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.
Key Responsibilities:
As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.
Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
Allocate restricted income in line with supporter requests
Build and maintain positive relationships with supporters to understand their giving intentions
Respond to telephone, email and written queries, including complex cases, with professionalism and care
Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
Ensure compliance with Data Protection, HMRC and audit requirements when handling sensitive supporter data
Contribute to process improvements by identifying and helping implement innovative solutions
Collaborate with teams across the organisation to support shared goals and effective ways of working
About You:
You'll be an organised and detail-focused Income Officer with strong technical and communication skills.
Confident using databases and experienced in accurate data processing
Familiar with financial processes and procedures
Comfortable working with donation platforms and processing systems
Skilled in problem solving with a practical and thoughtful approach
Advanced user of Microsoft Office, especially Excel, Word and Outlook
Clear and professional communicator, both written and verbal
Able to prioritise your workload, manage multiple tasks and meet deadlines
Enjoy working collaboratively with others, bringing a positive and flexible mindset
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
24/7 GP access via phone and video.
Life assurance and confidential counselling helplines.
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
Access to Benefit Hub for discounts on everyday shopping.
Enhanced pension scheme.
Opportunities for training and personal development.
Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: Hybrid Working & Flexibility: This role offers hybrid working with a 2-3 days minimum office attendance per week.
(5 days per week office-based training is required for the first 8 weeks. Flexibility to attend the office more regularly on occasion may be also be required to meet business needs.)
We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
Technical ability to use databases & proven ability to process and check data accurately and consistently
Experience of commercial financial processes and procedures
Understanding or transferable experience in working with processing systems and donation platforms
Important Information:
We may close applications early if we receive a high volume, so early submissions are encouraged.
If you require sponsorship for this role, please clearly indicate this in your application.
Depending on the role, a DBS check may be required.
If you need reasonable adjustments during the application or interview process, please contact us for support.
We are happy to consider alternative application formats for those who find the online form challenging.
If this Income Officer opportunity sounds right for you, we'd love to hear from you. Help us make a difference-one transaction at a time.
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