Job Description
Permanent Role - Network Operations Centre Shift Lead
Manchester (Hybrid working)
Competitive Salary plus benefits
ROLE
Smart DCC is actively seeking highly skilled, determined and motivated Shift Lead Technical Operations Analysts to join this critical Operations team. The successful candidates will provide continuous monitoring of the DCC total system. Following a suitable induction and training period, youll be accountable to manage, lead and develop a team of Technical Operations Centre Analysts to deliver an optimal service.
In this role you will work closely with other Smart DCC Operations functions, our Service Providers and Customers to ensure that Smart DCCs systems and platforms are working optimally with an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem-solving skills are essential.
Smart DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and process detail is required. Previous IT, Network, Application support/experience (in a Technical Operations Centre/Network Operations Centre/Service Desk environment) and the ability to quantify and validate observed impact is essential.
Network Operations ...