Vacancy: Rent Accounting Officer - Fixed Term for 6 - 12 months Hours: 37 hours Salary: £27,711 - £30,060 The Housing Finance Team are looking to appoint a Rent Accounting Officer to predominantly have specific responsibility for administering service charges including calculations, refunds, dealing with customers enquiries and complaints. The Rent Accounting Team provide a front-line Direct Debit service and cover a range of accounting duties. We are responsible for maintaining the Rents system for 21,000 council tenants. Duties include: Front line Direct Debit service, speaking to Dudley Council Housing tenants over the phone, processing applications, calculating payments, negotiating arrears instalments. Responsible for recovery of Direct Debit default payments, setting repayment plans and providing advice to tenants in respect of benefits and rent payments due. Processing a range of adjustments to rent accounts and ensuring rent account transactions are calculated and applied accurately. Reconciliation of a variety of income streams. Providing performance and statistical information. You will have experience in a financial, administrative or accountancy role, and possess qualifications to GCSE level or equivalent in 5 subjects including Maths at grade C or above. The successful candidate will be computer literate, customer focused and ensure a high quality of service. Informal discussions to Beverley Wetton 01384 812008. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acldudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcingdudley.gov.uk