Job summary We are a small, award winning, general practice serving the people of Bingley, Gilstead, Eldwick and the surrounding areas for over 30 years. We are based in Eldwick, and our aim is to provide an efficient, high-quality service in a friendly atmosphere. We provide the latest in terms of modern medical care yet maintain a personal touch for our patients. We are a GP Training Practice with a list size of approximately 4000 based in purpose-built surroundings. Overall CQC rated good - outstanding for providing effective service. Main duties of the job The ideal candidate MUST possess an excellent telephone manner and customer skills and be able to work independently or as part of a team and have experience of using System One. Hours of work required are: - Tuesday 7:45am to 13:15pm Wednesday 7:30am to 13:15pm Friday 1:15pm to 6.30pm About us We are proud of our ethos of patient friendly care, where the patients get to know their doctor and the doctor gets to know the patient. This traditional approach has enabled our general practice to continue to provide holistic care and practise family medicine in the best possible sense. Our doctors and teams work very closely with patients and even visit certain elderly patients in hospital when they are admitted, again, to ensure continuity and liaison between hospital and primary care. Date posted 04 November 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A3792-24-0004 Job locations Eldwick & Gilstead Health Centre 196 Swan Avenue, Eldwick Bingley, Bradford West Yorkshire BD16 3PA Job description Job responsibilities Reception Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Appointments Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests. Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records photocopy as requested. Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours. Answer telephone when necessary. Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers. Job description Job responsibilities Reception Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Appointments Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests. Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records photocopy as requested. Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours. Answer telephone when necessary. Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers. Person Specification Qualifications Essential Previous experience of working in a GP Surgery Excellent customer service skills Desirable Trained to use System One Person Specification Qualifications Essential Previous experience of working in a GP Surgery Excellent customer service skills Desirable Trained to use System One Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oak Glen Surgery Address Eldwick & Gilstead Health Centre 196 Swan Avenue, Eldwick Bingley, Bradford West Yorkshire BD16 3PA Employer's website http://www.oakglensurgery.nhs.uk/ (Opens in a new tab)