Ottolenghi is a celebrated group of restaurants and delis known for vibrant, creative dishes and exceptional hospitality. Our venues offer a warm and welcoming atmosphere, where guests can enjoy a diverse menu inspired by Middle Eastern and Mediterranean flavours. Our newest venue in Richmond is now open, and we are looking for an Shift Manager / Administrator to join our team. This is an exciting opportunity to be at the heart of a brand-new operation, ensuring the smooth running of both front- and back-of-house. This role is a mix of office work and hands-on shifts on the floor and in the shop, making it perfect for someone who enjoys a dynamic environment. You’ll handle key administrative tasks—such as daily cash-ups, banking, menu updates, and managing online ordering—while also working on the floor as a waiter and shop assistant when needed. As Shift Manager / Administrator, You Will: Support the General Manager and team with daily admin, including cash-ups, banking, and invoicing Oversee online ordering systems, event coordination, and catering logistics Develop and maintain agent, corporate, event organiser, and third-party databases Build sales & events leads Work with the catering and marketing department to drive pro-active sales opportunities and develop and maintain key relationships with local businesses, residents etc Assist with menus, ensuring updates and accuracy Work shifts on the floor as a waiter and in the shop as a shop assistant to help maintain smooth service and guest experience Ensure all back-office functions run efficiently while remaining actively engaged in front-of-house operations The Ideal Candidate Will: Have previous office administrative experience in a restaurant or deli environment Experience working within a hospitality setting as a shift manager Be highly organised, with excellent attention to detail Be comfortable using office systems and software Enjoy a varied role that includes guest-facing service Be proactive, adaptable, and able to switch between administrative and hands-on tasks Foster a positive work environment and support the team in all aspects of daily operations What’s in It for You? A dynamic and varied role —no two days are the same Tuesday to Saturday – day shifts only 50% staff discounts at our shops, restaurants, and online Health benefits through work-sponsored health insurance An expanding company with opportunities for career growth Company pension & 28 days paid holiday Enhanced Maternity, Adoption, Surrogacy, or Primary Care Giver Parent Pay and Paternity Pay after 2 years of service Monthly cooking demos, food, wine, and cocktail workshops in the Ottolenghi Test Kitchen If you’re an organised and hands-on Shift Manager with hospitality experience who enjoys both the operational and guest-facing side of the business, we’d love to hear from you