JOB DESCRIPTION
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President in Corporate Technology, Engineering Platforms & Experience, you will play a pivotal role in leading and shaping the user experience design for a key feature, delivered on our strategic Integrated Engineering Portal. Although the core solution will be delivered on one platform it impacts many connecting systems, so having an understanding of the whole process, including data and being comfortable with data architecture, risk and controls, and data management would be highly beneficial in identifying the best overall UX solution. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities
* Develop and execute design for your product and other products on the platform, ensuring alignment with business objectives and user needs across multiple product areas.
* Work with multiple stakeholders on UX research strategies, identifying areas for both validation and exploration.
* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
* Work with the PM and business analysts to define user stories and product backlogs.
* Make use of metrics, analytics, user research and various data sources to ensure the solution accounts for user data, needs and behaviours.
* Actively contribute and use our common design language and design systems from the wider UX team.
* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.
* Lead and/or take part in design review sessions.
* Liaise with the wider UXD and UXR leads to ensure latest best practices are being followed and for broader visibility of work.
Required qualifications, capabilities, and skills
* Formal training or certification on user experience concepts and advanced applied experience.
* Experience of designing for complex processes.
* Ability to design and define the information architecture, information hierarchy and user journeys and process flows.
* Demonstrated experience using FIGMA, Sketch or similar design tools.
* Ability to define the user experience strategy for your products and services, and communicate this effectively to a variety of stakeholders.
* Experienced in agile delivery processes and tools such as JIRA.
* Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
* Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
* Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
* Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
Preferred qualifications, capabilities, and skills
* Demonstrated experience managing and mentoring UX resources.
* Knowledge or understanding of DevOps concepts.
* Advanced data visualisation and analytics skills.
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