Our reputable client is seeking a 2nd Line IT Support Engineer to join their friendly team.
The successful candidate will be based at my client’s office in Reigate, there will be some local travel in Surrey and also opportunities for remote working after a successful probationary period.
MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
2nd Line IT Support Engineer - Role Profile
We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, (experience working for an MSP or within Education) implementing and administering Microsoft Azure, Microsoft 365 suite, and Hyper-V.
2nd Line IT Support Engineer - Day-to-day Responsibilities:
• Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
• Provide technical guidance and resolve issues within SLA guidelines.
• Assist with managing company internal IT systems.
• Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
• Assist with IT project implementations, from planning and design, through to completion.
• Accurately record all support calls in our ticket management system Proactively monitor support queues a...