At Tool Connection we pride ourselves on offering the best customer service and after care to our customers and their clients. Our technical department is a wealth of unrivalled knowledge and expertise when it comes to Automotive Tools.
We are searching for a dynamic, well-organised, confident technical support team leader to lead the newly structured Technical Support department.
The department is made up of several smaller departments: Technical sales support, Service and Repair, and Product quality control.
The Role:
Whilst you will oversee the wider team, your day-to-day role will be based in our recently refurbished, high specification Service lab where no two days will be the same. Processing returns and repairs, corresponding with customers to resolve problems, liaising with internal departments, conducting rolling stocktakes whilst following health and safety guidelines is what a typical busy day looks like for the team.
In your role as team leader, you will also be responsible for employee wellbeing, supervising daily tasks, authorising holidays through a digital system, performance management, training, and continuous development of your team. Reporting and inventory management, whilst working within/towards department set KPIs will also be included in this role.
The Person:
1. Previous experience working as a mechanic or service engineer would be an advantage.
2. Experience of testing and repairing electrical or mechanical components.
3. Proficient in Excel and Word – a confident computer user.
4. A knowledge of SAP B1 would be an advantage but is not essential.
5. Excellent communication skills with both customers and in-house personnel.
6. Ability to engage confidently with customers to provide first-class service.
7. Team player with a flexible attitude and ability to work on your own initiative.
8. Ability to adapt and accommodate changing workloads and deadlines.
Your journey within the business will be unique to you, your skills and commitment, with great prospects to step up the ladder. We encourage growth and ambition in every role.
If you would like to find out more about the advertised role or the business, please contact our friendly HR team by giving us a call on 01926 818193.
All applications should be sent to, including your CV and covering letter.
HR Manager
The Tool Connection Limited
Kineton Road
Southam
Warwickshire
CV47 0DR
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