Catering Team Leader
Forth Valley Royal Hospital, Larbert, FK5 4EB
Full time - 35 hours per week, 5 days out of 7, day shift 0630 - 1330 hours & 1330 - 2000 hours. Required to work 1 weekend in 3.
Salary - £27,299.27 - £29,465.69 (pro rata) depending on experience plus shift enhancement for weekend work, plus Serco benefits.
Main Purpose:
* Responsible for the day-to-day operation of the Patient Catering Department.
* Ensuring that all tasks completed by catering assistants are done so in a safe and hygienic manner.
* Full compliance with SERCO's Business Unit Food Safety Management System ensuring it is always adhered to.
* Maintaining the highest standards, quality of service to all patients/visitors and staff.
* Training in community wards on systems - Synbiotix Food Ordering System, Patient Catering Satisfaction Survey.
* To ensure the department is well managed, and staff are encouraged to work unsupervised should they need to.
* Ensure all areas of compliance for Allergen Management/Food Safety are strictly followed.
* Working closely with Customer Support Housekeepers/team leaders regarding food orders and patients' needs for any special dietary requirements.
* Responsible for welfare calls to team members off absence and manage any issues.
* Responsible for welfare meetings and follow-up calls to give support to all team members off absence and report to Patient Catering Manager any issues that might be developing.
Main Accountabilities:
* Delegation of duties for the department to run effectively.
* Ensure H & S guidelines are always followed.
* Encourage and support staff with personal development plans.
* Be responsible for own team within the department ensuring all training, holiday entitlement, and any mycatchups are kept up to date.
* Manpower planning.
* Working within budget constraints.
* Supporting other areas within the department.
* Ensuring handover diary is completed daily for effective communication within the department.
* Ensuring that regular contact is kept with Absence Management, calls are done and RTW interviews are done for everyone.
* Welfare meetings.
* Progression and development of staff is a key focus.
* Visit the community wards - offer training and support.
What you will need for the role:
* Intermediate Food Hygiene Certification.
* Good communication skills.
* Customer care.
* Knowledge of working with chemicals for cleaning / COSHH awareness.
* Numerous awareness.
* Extensive knowledge of Allergens and Allergen Management.
* Extensive knowledge of HACCP and its purpose and systems.
What we offer:
* Up to 6% contributory pension scheme.
* 25 days annual leave plus bank holidays.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
* Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
* A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
* Company discounts which include cinema, Merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
* Interesting and enjoyable work.
* Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
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