Summary
Let’s Do This provides the technology for Event Organisers (EOs) putting on mass participation endurance events (such as marathons and triathlons) including: event registration, fundraising and charity management, merchandise, memberships, corporate management, CRM, data infrastructure and more. You will be responsible for working with new US & UK clients (known as partners) from the moment a Deal is Signed, through their all-important Go Live period, and until a successful handover to an Account Manager.
The Role
As an Onboarding Manager, you will play a critical role in ensuring the seamless integration of new US & UK event organisers onto our platform. From the moment a deal is signed, you’ll lead the onboarding journey—guiding partners through setup, optimizing their use of our technology, and ensuring a successful transition to our Account Management team.
This role demands a blend of technical expertise, strategic problem-solving, and relationship management skills to support our partners in maximizing the value of our platform. You will act as the primary point of contact for newly signed partners, helping them navigate our technology while providing proactive guidance to streamline operations, drive adoption, and support commercial growth opportunities.
You will report into the Onboarding Lead and work closely with internal teams across Product, Sales, and Account Management. This position may require occasional travel to the US for in-person partner support, particularly during event weekends and key onboarding phases.
Key Responsibilities
* Lead end-to-end onboarding for newly signed partners, ensuring a smooth transition and early success.
* Develop strong relationships with partners, understanding their needs and aligning our solutions to their business goals.
* Provide expert guidance on our product’s functionality, particularly technical aspects, to help partners maximise its value.
* Identify and solve challenges proactively, bridging the gap between partners and internal teams.
* Advocate for partners’ needs and provide feedback to influence the product roadmap.
* Support commercial growth by identifying opportunities for partners to expand their use of our platform (e.g., upselling features, integrations).
* Create best practices and resources to improve the onboarding experience and internal efficiency.
* Travel as needed for key onboarding sessions, in-person support, and Quarterly Business Reviews (QBRs).
About You
* Experience in customer onboarding, partner success, project management, or a similar role in a SaaS or tech-enabled business.
* Strong technical acumen—comfortable explaining software, integrations, and data workflows to non-technical users.
* Proven ability to manage multiple projects with excellent organisational skills.
* Skilled in relationship-building - empathetic, proactive, and able to influence key stakeholders.
* Commercial mindset—able to identify growth opportunities and drive revenue impact.
* Strong problem-solving abilities, with a proactive and adaptable approach.
* Excellent written and verbal communication skills.
* Comfortable with travel and occasional weekend work (TOIL provided).
Who We Are
Let’s Do This is the online company getting people offline. We exist to inspire people across the world to come together and experience moments that make them feel alive. We’re currently going after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader.
We’re at a super exciting and rapid stage of our development. We now take over 1.5 million bookings every year, driving growth for our industry from large-scale races like the UK’s London Marathon Events and the Great North Run to hero races like the Hackney Half, Peachtree Road Race, the London Triathlon, or grassroots races like those from RunThrough.
We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding within the US market with the same energy our brand represents. We’ve raised $90M to date and were the fastest growing company on YCombinator, and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals Serena Williams and Usain Bolt.
How did we do it?
With an exceptional team. The Let’s Do This team brings in experience ranging from London’s fastest-growing start-ups to the world's biggest tech companies, including Facebook, Google, Deliveroo, King and Skyscanner.
We’re passionate about finding fantastic talent to add to an already extraordinary group. At Let's Do This, we are a team of passionate and hardworking individuals who believe that extraordinary talent can come from any background. We encourage applications from people from all walks of life, as we know that diverse perspectives fuel innovation and creativity. Join us in making a difference with your unique experiences.
#J-18808-Ljbffr