Customer Care Administrator - Ref24232, Salford
Client: Marlowe Fire and Security
Location: Salford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 168d0071d3d2
Job Views: 54
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
Customer Care Administrator - Salford
Marlowe Fire & Security are the fastest growing fire & security business in the UK. We are currently looking to appoint a new Customer Care Administrator based out of our Salford offices.
Basic Salary: up to £23,500 per annum depending on experience.
Pension, Life Assurance & much more.
This role will be for a 12 month Contract with a view to go permanent.
Responsibilities:
* Oversee the handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels.
* Work closely with other departments, including sales, operations, and service support, to resolve customer issues and improve service delivery.
* Ensure the team adheres to company policies, industry regulations, and quality standards.
Requirements:
We are looking for candidates who offer:
* Self-motivated, proactive, enthusiastic, flexible.
* The ability to work independently and a desire to learn.
* Excellent administration and computer skills.
* Customer focused with the ability to resolve customer queries.
* Analytical in approach.
* Exhibit a high degree of professionalism and resilience.
* Experience of manipulating data using Microsoft Excel and other appropriate packages.
* Strong organisational skills.
* Excellent attention to detail and the ability to handle multiple priorities with a structured approach.
How we Attract, Reward & Retain Our Employees:
* Basic Salary – Upto £23,500 per annum depending on experience.
* Royal London Pension.
* Life Assurance 4x Salary.
* Additional Day holiday for each full year of completed service (up to 25 days).
* Additional Birthday Holiday.
* Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
* Employee Recognition Scheme.
* Development and progression opportunities.
* Free, secure on-site parking.
* Free, on-site gym.
Right to Work:
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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