Job Description
Location: In N Out, The M O T & Service Centre, Robin Park Road
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you...
About The Role
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
Centre Manager responsibilities will include:
1. Being proactive in achieving and/or exceeding sales targets and operating budgets
2. Driving the quality and consistency of customer service
3. Ensuring transaction and customer satisfaction targets are achieved
4. Efficiently managing any customer complaints
5. Effectively managing the team and resources to build a strong reputation for our brand within the local area
6. Managing all stock and ordering requirements
7. Being involved with the development of the Centre, including PR and marketing to raise business profile
Minimum Requirements
* A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
* Full Driving Licence
* Three Years Management Experience
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* On-site parking
* Referral programme
Supplemental Pay Types
* Bonus scheme
* Performance bonus
* Quarterly bonus
Company Culture
We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Our client waiting lounges feature high-speed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorized. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Closing Date Friday 4th April, 2025
Contract Type fulltime
Salary From £33,000.00 Yearly to £37,000.00 Yearly
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