About the role Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our Visitor Services team as a Summer Visitor Services Assistant you will help to create memorable moments for thousands of visitors. Key Responsibilities: Together with the year-round Visitor Services team, you will play a crucial role in enhancing the visitors' experiences during the busiest months, helping them enjoy the exhibitions, Palaces and works of art from the Royal Collection. After an extensive training period, you will be ready to share your knowledge of the Royal Collection and Buckingham Palace with confidence and clarity. Occupying a number of posts along the visitor route, both indoors and outdoors, you’ll ensure every visitor has an exceptional experience from welcome to goodbye. Whether it is greeting visitors on arrival, carrying out security checks, handing out Multimedia Guides, or answering questions in the State Rooms, you create the kind of exceptional customer experience that leaves a lasting and positive impression. While the role can be physically demanding, we are committed to considering the requirements of the position and exploring potential adjustments to accommodate any disabilities. What you'll bring: A commitment to providing exceptional customer service. Good communication skills, a welcoming attitude and a love of interacting with a wide range of people. At your best working as part of a team. Able to work flexibly and adapt to different demands in a busy environment. Keen to learn new information to share with visitors to enhance their experience. What we offer in return: Competitive pay of £13.85 per hour Complimentary lunch during your shift Full training provided ahead of the public opening, integrated into your contract period The opportunity to join a large, friendly, and sociable team Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops