Please note - This is a Preston City Council vacancy based in Lancaster.
Due to the needs of the Shared Service, we are looking to recruit to a vacant position, Assessment Manager (Benefits), within the Benefits Sector of the Shared Service.
The post holder will be responsible for the day-to-day management and the performance of the Assessment Team in Lancaster and ensure the prompt and accurate payment of Housing benefit and Council Tax Reduction (support) claims.
Duties include:
* Report to Benefits Manager and deputise in their absence.
* To ensure the efficient operation of the section across both sites.
* To work closely with and cover for the fellow manager based at the alternative site.
* To calculate, complete and return Subsidy and grant forms to the Department for Works and Pensions
* To assist in the compilation and interpretation of statistical data.
* To provide support to both internal and external audit as required.
* Ensure that the gateway to benefit is secure by reducing the instances of fraud and error.
* Maintain effective relationships with all stakeholders
* To manage relevant Service Level Agreements
* Detailed work surrounding the complex area of supported accommodation.
* Liaise with the Quality Assurance Officers regarding the training needs of the team.
* To deal with difficult or complex assessments and correspondence.
* To undertake quality checks to monitor staff performance and maximise subsidy.
* Monitor performance against requirements, standards and targets, the Corporate Plan, the Service Business Plan and individual Team Key Work and Performance Objectives.
* Administrative matters in relation to Universal Credit
We are looking for enthusiastic, self-motivated applicants with a working knowledge of Benefits and Council Tax and an eye for detail. The work is challenging and therefore the ability to work under pressure to meet deadlines is essential.
Applications will be considered from applicants wishing to work less than full time hours. Hybrid working is available.
A Job Outline and Employee Specification is attached. If you are interested in being considered for this post, please apply online.