The vacancy This is a part-time position working 23 hours per week Do you have a passion for customer service? Are you a people person, who enjoys engaging and developing relationships with those around you? If so, you belong at Bromford Our income management team are responsible for the monitoring and collection of rental income as well as maximising customer benefits. As an income management coordinator you'll be the first line of contact, speaking to customers via phone or live chat as well as supporting the wider team. You'll, use your excellent communication and organisation skills to support customers with their income queries, maintain the universal credit portal as well as manage the teams email inboxes and electronic filing systems. Ultimately we are looking for someone with enthusiasm and a can-do attitude. Someone bold, honest and with a strong customer focus. This roaming role is part-time, permanent working 23 hours per week and is based from our office in Lichfield. An Enhanced DBS check is required for this role. In this role, we want you to bring: Experience of working in a similar customer service role, ideally in a housing environment Curious and does not shy away from having difficult conversations Able to follow procedures and show attention to detail Enthusiasm and a positive problem solving nature Experience of working to deadlines and organising own workload Knowledge of Microsoft packages including outlook, word, excel etc The closing date is Sunday 9 March 2025. We may close this vacancy advert early if sufficient interest is received for this position. Apply today for an opportunity to make a difference in this part-time role About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.