Welcome to KFC.
An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst / developer who will be responsible for providing world class support, development & customer service to 900+ KFC stores.
This is an entry level position suitable for someone excited to work & grow their career within the technology & digital industry & a real passion for KFC.
What you’ll do
* Provide 3rd level technical support to all KFC 900+ stores in the UK and ROI by working with store employees to resolve technical, training or systems issues
* Support other members of the Technology team regarding all restaurant systems and devices, including POSs, BOHs & Laptops including systems to manage cash, stock, pack screens, security and reporting
* Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
* Providing full support on Microsoft Operating Systems.
* Supporting Tech project through the development & implementation
* Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
* Working closely with our third-party support partners, such as Fujitsu
* Development of till programs in line with each marketing window
* Management of recipe & inventory systems
* Development, support and administration of kiosks, delivery & online ordering solutions
* Testing and approval for any development changes relating to the above
* Collaboration on the support of new technology into restaurants
* Cross functionally collaboration with Ops, Marketing and Finance
What we’d love from you
* Flexible approach to work
* Strong and confident verbal & written communication skills
* Excellent customer facing skills & the ability to manage user expectations.
* Excellent customer service skills
* Quality and accuracy at the heart of everything that you do
Experience
* A passion for technology & the digital future with a willingness to learn new Tech skills
Ready to apply?
If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together.
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