A Vacancy at Liverpool University Hospitals NHS Foundation Trust.
To support the Divisional teams with administrative duties as well as diary management for the leadership team.
To provide comprehensive clerical/administrative support for Divisional Governance and Assurance. The Divisional Governance and Assurance Administrator will be expected to carry out duties in such a way as to make a direct contribution to the Division and to maximise the cost effective use of their time. In addition to Governance and Assurance across the Divisions, the post holder will provide administrative support to the Assistant Director of Governance and the Head of Governance
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit theircareers page.
• To provide all administrative processes which support the receiving, acknowledging and tracking of complaints and incidents received by the Divisions.
• Liaising with appropriate Head of Operations, Matrons and Lead Investigators regarding investigation of complaints/incidents and managing and maintaining the Divisional Tracking Systems.
• Sending associated correspondence to those staff members required to provide information to assist in investigations of identifying expectations, deadlines etc.
• Identifying and escalating any concerns or delays in association with investigations.
• Maintain and updated the relevant Datix record for all Divisional Complaints/ Incidents to support visibility on the Trust Business Intelligence System (Light).
• Attendance at Care Group and Divisional meetings as required.
• To work as part of a Divisional team, providing support to the Division with administrative duties for all aspects of Governance and Assurance.
• To provide weekly, monthly and quarterly reports from Datix and other local databases.
• To take notes at meetings, including the weekly safety meetings for all divisions and the hospital site safety meetings.
• Work collaboratively and co-operatively with others to develop and facilitate the Governance and Assurance objectives.
• Responsible for data entry of all relevant information to local IT systems.
• Maintain tracking systems for the caseload management of complaints, incidents and best practice guidelines ensuring that reminders are sent to responsible staff.
• Act in a way which supports and protects patient’s confidentiality, whilst supporting equality and diversity.
• Support the diary and governance administration for the Assistant Director of Governance and Head of Governance.
This advert closes on Monday 3 Mar 2025