Operations Director – Soft Services Facilities Management (Cleaning Focused) Location: London | Salary: £75,000 - £90,000 Benefits Full-Time, Permanent Are you a strategic leader with a strong background in soft services facilities management, specifically within the cleaning sector? Do you have experience managing a P&L of £10M and driving operational excellence? If so, we have an exciting opportunity for an Operations Director to join a leading facilities management company in London. The Role: As Operations Director, you will be responsible for the overall management, growth, and profitability of the soft services division, ensuring exceptional service delivery across multiple contracts. Key responsibilities include: Strategic Leadership – Oversee the operational performance of cleaning contracts, ensuring efficiency, profitability, and service excellence. P&L Management – Take full ownership of a £10M budget, driving cost efficiencies and maximising profitability. Client & Stakeholder Engagement – Build and maintain strong relationships with clients, ensuring high levels of satisfaction and contract retention. Operational Excellence – Implement best practices in cleaning service delivery, ensuring compliance with health & safety regulations and industry standards. Team Leadership & Development – Lead, mentor, and develop a high-performing operations team, driving engagement and performance. Business Growth & Innovation – Identify opportunities for contract growth, service improvements, and innovation in cleaning and soft services. What We’re Looking For: Proven experience as an Operations Director, Senior Operations Manager, or similar leadership role in soft services FM (cleaning focused). Strong P&L management experience (£10M) with a commercial mindset. Exceptional leadership, client management, and operational delivery skills. Knowledge of cleaning industry regulations, compliance, and best practices. A results-driven, strategic thinker who can drive service improvements and business growth. What’s in It for You? Competitive salary (£75,000 - £90,000) benefits. A key leadership role within a well-established, market-leading company. The opportunity to shape the future of a growing soft services division. A dynamic and fast-paced working environment with career progression opportunities. If you are a commercially focused, strategic leader with a passion for driving operational excellence in cleaning and soft services, we would love to hear from you