The Role:
We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step.
Working with the Claims Department to provide effective administration support for Balens Ltd, the role will enable development and training to Claims Handler level. The successful candidate will possess excellent communication skills, be a great team player and have excellent attention to detail alongside demonstrating a passion in delivering the very best customer service.
Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 3,500 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
Responsibilities:
1. Update calls and information on Balens Administration System (BAS) as directed by Claims Handler.
2. Liaise with insurers as directed by Claims Handler.
3. Setting up new claims on the system
4. Investigating claims and requesting relevant documentation.
5. Understanding policy wordings and how a policy will respond to a claim.
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