JOB DESCRIPTION - Junior Sales & Lettings Administrator P/T
Working Hours: 16 hours per week
Salary: £12.21 per hour
Role Overview:
To provide administrative support to the sales and lettings teams, ensuring smooth and efficient day-to-day operations. You will be a key point of contact for clients, tenants, landlords, and contractors, while maintaining high standards of organisation and customer service.
Key Responsibilities:
Sales Support:
* Assist the sales team with administrative tasks such as preparing property details, marketing materials, and managing correspondence.
* Maintain the CRM system by updating client and property records.
* Coordinate viewings and liaise with buyers and vendors to confirm appointments.
* Support the progression of sales by liaising with solicitors, surveyors and clients.
Lettings Support:
* Assist with lettings administration, including referencing tenants, preparing tenancy agreements and arranging move-ins.
* Organise property inspections, maintenance work and inventory reports.
* Maintain up-to-date records of landlords, tenants and contractors.
* Ensure compliance with lettings legislation, including safety certificates (e.g. Gas Safety, EPCs).
Customer Service:
* Act as first point of contact for enquiries, whether by phone, email or in person.
* Provide accurate information about properties and services.
* Resolve issues or escalate them to the appropriate team member.
Marketing:
* Assist in creating and distributing marketing materials for properties, including online listings, brochures, and social media posts.
* Update property portals and the company website with current listings and availability.
* Monitor the performance of listings and suggest improvements where necessary.
General Administration:
* Handle incoming and outgoing correspondence.
* Provide administrative support to the wider team as needed.
Skills and Experience Required:
* Proven experience in an administrative or similar role, preferably in a property or estate agency environment.
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Proficient in using CRM systems and Microsoft Office (Word, Excel, Outlook).
* Familiarity with lettings and sales processes is highly desirable.
* Ability to work independently and as part of a team
* Knowledge of property legislation (preferred but not essential, as training can be provided).
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