Job Description
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.
With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:
* Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
* Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
* Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
* Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
* Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
Experience and Qualifications:
1. Proven experience in a multi-trade role, with skills in...