Shift Pattern: Day & Night (4 days on - 4 days off - 4 nights on) Shift Time: 7am - 7pm & 7pm - 7am Location: E16 Closest Station: Custom House or Pontoon Dock Duties & Responsibilities * Always maintain a safe environment for all people in the estate, including a constant Security presence. * Meeting and Greeting all residents, guests and clients around the estate. * Communicate with Concierge and assist with smooth running of the site. * Ensure any unusual behaviour recorded is followed up, calling the police if necessary. * Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. * Maintain a safe environment for all people in the estate at all times. * Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards. * Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions. * Provide support and shift cover for Valet and Concierge functions when necessary. * Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. * Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. * Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. * Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. * Ensure that all firefighting apparatus is accounted for and maintained. * Correct reporting of any cleaning or maintenance issues around the Estate. * All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. * Liaise with Valet staff to inform of any vehicles that may need parking in the car park. CCTV * Ensure compliance with Data Protection Act. * Monitor CCTV cameras pro-actively, to detect any security related incidents. * Only permit authorised personnel into FCC/Control Room, using log in/out form. * Report any accidents and record in the accident book as appropriate. * Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel. * Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary. * Ensure all relevant correspondence is forwarded without delay to the Manager’s office. * Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. * Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team. Skills, Experience & Qualifications * SIA Licence (Desirable) * Previous experience in a similar Security position (Desirable) *Ballymore Operate as an Equal Opportunities Employer