Shift Pattern: Day & Night (4 days on - 4 days off - 4 nights on)
Shift Time: 7am - 7pm & 7pm - 7am
Location: E16
Closest Station: Custom House or Pontoon Dock
Duties & Responsibilities
* Always maintain a safe environment for all people in the estate, including a constant Security presence.
* Meeting and Greeting all residents, guests and clients around the estate.
* Communicate with Concierge and assist with smooth running of the site.
* Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
* Communicate with control regularly and ensure there is a quick response to any incident.
* To include building rounds & PES patrols of the site, in the daily tasks.
* Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
* Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
* As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
* Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
* Provide support and shift cover for Valet and Concierge functions when necessary.
* Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
* Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
* Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
* Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
* Ensure that all firefighting apparatus is accounted for and maintained.
* Correct reporting of any cleaning or maintenance issues around the Estate.
* All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
* Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
CCTV
* Ensure compliance with Data Protection Act.
* Monitor CCTV cameras pro-actively, to detect any security related incidents.
* Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
* Report any system faults in a timely manner.
* Only permit authorised personnel into FCC/Control Room, using log in/out form.
Concierge (When Covering This Role)
* Meeting and Greeting all residents, guests and clients.
* Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.
* Correct reporting of any incidents or complaints.
* Safekeeping of keys on behalf of residents and the estate.
* Recording at all times the signing in and out of keys.
* Report any accidents and record in the accident book as appropriate.
* Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel.
* Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
* Ensure all relevant correspondence is forwarded without delay to the Manager’s office.
* Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
* Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.
* Assist with extra shifts where the business needs are requested within a reasonable timeframe.
* Support where necessary with any other tasks or duties when assigned by the General Manager, Deputy General Manager and the Duty Managers.
Skills, Experience & Qualifications
* Previous experience in a similar Security position (Desirable)
* Patience and the ability to remain calm in stressful situations.
* Thinking and reasoning skills for dealing with emergencies.
* Ability to work well with others.
*Ballymore Operate as an Equal Opportunities Employer.
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