To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris.
Responsibilities
1. Understand and comply with all corporate and hotel policies and standard operating procedures.
2. Comply with the MOHG Code of Conduct, ensuring all business activities and decisions adhere to the law and regulations.
3. Support all learning and development activities.
4. Safeguard stored information and not divulge personal or confidential data without appropriate authority.
5. Refrain from unreasonable or inappropriate use of the hotel’s network, computers, or internet access.
6. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
7. Ensure compliance with the MOHG Social Media Policy regarding content published on social media platforms.
8. Adhere to the zero tolerance policy on harassment or discrimination.
9. Carry out additional duties requested by management related to hotel operational activities.
10. Ensure occupied and vacant guestrooms are cleaned and maintained to the standards demonstrated during initial training.
11. Remove soiled linens and towels from rooms and handover to housemen or dispose in linen chute.
12. Thoroughly clean guest bathrooms, including all areas and fixtures.
13. Arrange toiletries neatly in occupied guestrooms.
14. Replenish all amenities and terry items.
15. Make beds to meet appearance standards.
16. Arrange clothing items in occupied guestrooms according to standards.
17. Clean guestroom and bathroom, including windows and mirrors.
18. Remove room service trays from hallways and call for pick up.
19. Vacuum carpets and wipe down furniture and baseboards in assigned areas.
20. Double check cleanliness and placement of amenities in completed guestrooms.
21. Sign in and out for keys and hand-held devices daily.
22. Hand over any special requests to the incoming shift leader or manager.
23. Report any suspicious persons or items in guest rooms or corridors.
24. Report missing, damaged, or substandard furniture, fixtures, and equipment.
25. Ensure all electronic devices are functioning properly.
26. Evaluate work assignments and prioritize workload based on guest requests.
27. Complete all assigned guestrooms with correct status marked at the end of the day.
28. Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times.
29. Organize supply closets and work areas for efficient operations.
30. Return all articles left by guests to Lost & Found and adhere to policy.
31. Adhere to Do Not Disturb policy.
32. Other duties assigned by the Executive Housekeeper and Assistant Executive Housekeeper.
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