We are looking for a Commercial Support Assistant to join the SOYL team, based at Honingham, on a full-time, fixed-term basis for 12 months. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.
You will work with customers and internal teams across the Frontier business, supporting the North and Scotland regional sales team. You will work closely with SOYL Area Managers, Regional Manager and Scotland Team Leader to provide customer service and commercial administrative support.
The Benefits
1. Competitive salary
2. Opportunities for a mixture of home and site working (to be agreed with Line Manager)
3. 25 days holiday per calendar year with option to purchase 5 more days
4. Dedicated Learning & Development team to support you and your career
5. Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
6. Increased Maternity, Paternity & Adoption leave benefits for eligible employees
7. Life Assurance scheme and pension plan with employer contributions of up to 7%
8. Up to two days paid volunteer leave per year (only applicable to permanent employees)
9. The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
10. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
11. Able to communicate with impact at every level
12. Strong, confident telephone manner
13. Proven attention to detail
14. Knowledge of UK arable farming is desirable
15. Proven IT skills, including Microsoft Office
16. Excellent organisational and administrative skills
17. High standard of numeracy and literacy
18. Able to work co-operatively with others and without supervision
19. Work to put the customer at the heart of everything we do
20. Self-motivated and tenacious
21. Flexible approach to work and managing changing priorities
22. An effective team player
23. Have a solution-focused attitude
Your Role
As a Commercial Support Assistant your role will involve:
24. Managing and resolving incoming phone calls and emails from clients in a professional manner
25. Proactive customer communication, service follow-up and collection of cropping information
26. Managing queries and issues through to resolution, within agreed SLA timeframes
27. Liaising with customers regarding all SOYL product lines
28. Attending relevant training events and team meetings
29. Creating customer insight reports for Area Managers
30. Email and telephone support for Area Managers
31. Commercial campaigns via telephone, email and events to support sales generation
32. Accurate data input and management using Microsoft Office packages and bespoke systems
33. Managing the collation of cropping information from customers