Our Eminox site located in Gainsborough - part of the Hexadex group seeks
A telematics (Data) Co-ordinator to l support all Telematics (Data) related activities for Eminox’s Service and Aftersales customer fleets which operate vehicles and non-road equipment retrofitted with our exhaust technology which is monitored via Telematics.
The role will be part of Aftersales Department providing support and data to facilitate in service performance data, diagnostics to facilitate maintenance and repairs that will ensure the systems operate to high emission reduction levels recognised standards that enable them to enter and operate in Low emission cities and area.
Using the portal to read and down load the data
The role will manage the day-to-day requirements and provide both internal and external customers with the necessary information to maintain compliant low emission vehicles.
Duties include
1. Reviewing customer telematics requests, providing reports as required.
2. Ensure customer subscriptions are maintained, working with the CRM to allow timely quotation. Co-ordinate customer access and log in control to the telemetry portal
3. Conduct end user training on how to use customer interface on the portal to access their data
4. Works with Sales, Master Scheduler and Senior Buyer, to determine tactics when demand is abnormal.
5. Communicates any supply changes that are expected to affect product availability
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