Job Description
What You’ll Do:
* Engage with customers through email, social media messaging and calls, handling enquiries with professionalism and care.
* Take full ownership of each customer journey, from first contact to resolution, ensuring accurate and timely resolutions.
* Manage high volumes of communication while maintaining consistency and attention to detail.
* Accurately log customer interactions and outcomes using our CRM and ERP systems.
* Collaborate with colleagues throughout the business to achieve team goals.
* Contribute to wider Customer Experience projects and continuous improvement initiatives.
Who We’re Looking For:
* Self-driven, motivated, and eager to learn in a fast-moving e-commerce environment.
* A clear and confident communicator with excellent written and verbal skills.
* A natural problem-solver who can think independently and take initiative.
* Highly organised and comfortable multitasking across systems.
* Commercially aware with a strong sense of ownership and planning ability.
* Previous experience in an e-commerce customer service role is preferred.
Benefits of Being a Direct Soccer Team Member
1. Competitive salary
2. Workplace pension
3. Opportunities for career progression...