Summary
This is a brand new studio opening in the centre of St Albans and offers a fantastic opportunity to be in at the start of this exciting business. As a Customer Service Apprentice and Fitness Trainer for Bodystreet you will be using your Customer Service and Fitness Instructor skills to help clients achieve their fitness goals.
Wage
£8,320 a year
Training course
Customer service practitioner (level 2)
Hours
Various shifts. Monday to Friday, 9.00am to 8.00pm. Saturday, 9.00am to 2.00pm.
20 hours a week
Possible start date
Monday 31 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* After thorough training, as a BodyStreet Fitness Trainer you will be involved in all areas of our business.
* Helping with new client engagement
* Demonstrating our unique workout
* Delivering bespoke workout sessions to our clients
* You will be happy to talk to enquirers about BodyStreet
* Book trial sessions and deliver workout sessions for our clients
* You will also be expected to muck in with every detail of the studio including cleaning the shower if that what it takes to have our boutique style studio looking at its very best for every client
Where you’ll work
Bodystreet, 13 Holywell Hill
St. Albans
AL1 1EZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Apprenticeship Level 2
* Fitness Instructor qualification
* Functional skills English or Maths where required
Requirements
Essential qualifications
GCSE or equivalent in:
* maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Physical fitness
* Team working
Other requirements
You will complete a Customer Service Apprenticeship and after thorough training as a Bodystreet Fitness Trainer you will be involved in all areas of our business - helping with new clients, demonstrating our unique workout and delivering bespoke workout sessions to our clients.