PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As the EMEA Regional Employee Communications and Community leader, you will cultivate a meaningful employee experience and culture for our employees across PayPal’s EMEA offices and for our virtual employees, driving communications and events to connect and inspire our employees to do their best work. You will serve as the strategic advisor and enabler to key stakeholders, partners, and employee resource groups for local EMEA offices in the region. You will also contribute to a global center of excellence for regional comms and employee engagement. You will drive effective employee communications and engagement initiatives, laddering up to our enterprise strategy and business priorities.
This role is critical to ensuring employees are informed about our enterprise campaigns, initiatives and programs, engaged in our culture and community, and inspired by the role they play in furthering PayPal’s vision to revolutionize commerce globally.
Your way to impact:
Leadership Principles:
* Put People First: Provide and seek constructive feedback - clear is kind; Choose Inclusion and foster belonging
* Work Customer Back: Focus on our customers’ greatest needs, sweating every detail; Solve with tech and innovation; Create simple and valuable customer experiences
* Win Together: Do the right thing; Operate with velocity and an ownership mindset; Deliver great end-to-end results; Work as One PayPal
Research
* Understand the issues behind a customer inquiry
* Driven by curiosity – Self-starter with continual interest in learning
Resolve
* Use problem-solving, analytics, and intuitive skills to follow logic and offer good solutions
* Ability to work independently while making sound business decisions on case information
Innovate:
* Proactively look for ways to improve internal processes
* Work hard / play hard – Fast-paced and energizing working environment
* Be a Team player – We win as a team
Competencies:
* Customer Focus
* Listening
* Problem Solving
* Composure
* Functional / Technical Skills
* Ethics and Values
* Integrity and Trust
Your day-to-day
What you will do:
* Strategize and deliver EMEA-wide employee programming (communications and events) across PayPal’s engagement pillars: business, wellness, learning and development, and community.
* Lead all EMEA regional employee communications, and deliver local site communications across key offices (e.g. webpages, Slack, emails, newsletters, posters, digital signage, weekly office gatherings / standups etc.)
* Closely partner with European Markets communications to plan and execute communications and region-wide business focused All Hands.
* Own the local employee events and engagement program for key offices across EMEA, including planning and execution of initiatives on-site.
* Advise a team of local communications and engagement partners across the region and serve as strategic partner in driving the calendars of events for our high priority sites across the EMEA region. This encompasses our site leadership council, local culture communities, cross-functional stakeholder guidance and oversight of execution by on-site team members.
* Manage the Regional budget and maintain relationships with external vendors.
* Build and nurture influential partnerships with key business stakeholders both locally and regionally. You will be a connector across all site elements, including Real Estate and facilities, HR, executive leaders, and Employee Resource Groups and Community teams.
* Bring your knowledge and experience to maintain and build on the Center of Excellence and enablement models for global, regional, and site communications, with guidelines, processes, and reviews, along with customizable templates and materials.
* Measure the impact of EMEA experiences and communications in driving overall employee engagement using the Employee Comms, Culture & Engagement team’s Impact framework (create employee awareness, drive action, inspire advocacy).
What do you need to bring
* A minimum of six years of experience in employee communications and engagement or events for a globally dispersed workforce. Prior leadership and team management experience preferred.
* Strong relationship building skills with ability to influence without direct authority
* Excellent writer, who can make and articulate complex ideas simply, creatively, and with heart. Creative and engaged in new forms of digital content and communications channels.
* Experience in planning employee events and programs such as All Hands, Employee Resource Group and Community Impact events, fireside chats, executive visits etc.
* Passion for driving understanding of business strategy, priorities and building community and sense of belonging among employees.
* Comfortable and effective in serving as a strategic communications partner to senior leaders; able to confidently offer ideas and negotiate communication plans, both verbally and in writing.
* Proactive in identifying needs and adopting a solution-oriented mindset to address them.
* Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
* Able to embrace ongoing change, pivot quickly, and effectively deliver against tight deadlines; demonstrate flexibility, resilience, and grace under pressure.
* Enjoy both strategizing and “rolling up your sleeves” to execute plans.
* Detail oriented and strong organizational skills
* Diplomatic, with the ability to identify and manage organizational and cultural sensitivities.
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
About the company
PayPal Holdings, Inc. is an American company operating an online payments system in majority of countries that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
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