Assistant Retail Manager
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Briton Ferry
£22000
Full Time; 32.5 hours weekly
Our clients well-established charity shop plays a vital role in supporting a cause by raising funds and engaging with the local community. We are seeking a passionate and driven Assistant Retail Manager to lead our team and ensure the continued success of the retails shop.
The ideal candidate will be responsible for the day-to-day running of the shop, leading a team of staff and volunteers to maximise sales, deliver exceptional customer service, and create a welcoming and inclusive environment. This is an opportunity for someone with retail experience who is looking to make a positive impact through their work.
Key Responsibilities:
Oversee the daily operations of the shop, ensuring it runs smoothly and efficiently.
Train, and manage a team of staff and volunteers, providing support and motivation.
Maximise sales and profitability by driving retail initiatives and optimising shop layout and displays.
Ensure excellent customer service standards and foster positive relationships with customers and donors.
Manage stock donations, sorting, pricing, and merchandising to maintain a fresh and appealing shop floor.
Monitor and report on shop performance, including sales targets and key performance indicators.
Ensure compliance with health and safety regulations and the charitys policies and procedures.
Act as an ambassador for the charity, promoting our mission and values within the local community.
If you are an enthusiastic and commercially minded individual with a passion for retail and a commitment to making a difference. You will have:
Proven experience in a retail management role, preferably in a charity or community-focused setting.
Strong leadership skills with the ability to inspire and manage a diverse team.
Excellent customer service and interpersonal skills.
Ability to work independently, manage multiple priorities, and meet targets.
A hands-on approach and willingness to be involved in all aspects of shop operations.
Basic IT proficiency and familiarity with retail systems and reporting.
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