Company Description
Evolve IP EMEA is a global collaboration provider that specialises in unified communications, collaboration tools, contact centre, voice, and omni-channel solutions securely in the cloud. Partnering with tech giants and industry leaders, we create robust solutions for resellers. Our carrier-grade voice solution is built with the future of work in mind, integrating systems from leaders like Microsoft, Cisco, Dubber, and more.
Salary
OTE: £65,000 - £75,000
Location: Remote (with travel across EMEA, including Cardiff & Rotterdam)
Role Description
The Technical Account Manager (TAM) is a customer-facing technical expert and trusted advisor responsible for ensuring the successful scoping, deployment, integration, and ongoing technical performance of EvolveIP solutions across EMEA. This role blends technical acumen with proactive customer engagement, helping partners and their customers optimise their voice, contact centre, and collaboration environments.
The TAM will work closely with partner technical teams, internal subject matter experts, and sales teams to support and resolve technical issues, deliver high-quality product demonstrations, support project implementations, and drive continuous technical improvements. This role is essential in ensuring that partners derive maximum value from EvolveIP’s offerings while aligning with our product roadmap and business objectives.
Experience
· Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
· 3-5 years’ experience in technical support, solution integration, or technical account management within the software/cloud services industry.
· Strong technical background in telephony, networking, and collaboration solutions.
· Proven experience in delivering product demos, conducting technical workshops, and supporting pre-sales engineering activities.
· Proficiency with cloud-based solutions, unified communications, and CRM systems such as Salesforce.
· Ability to communicate effectively at all levels, including C-level discussions and technical deep-dives.
· High emotional intelligence and excellent interpersonal skills, with the ability to manage complex technical conversations.
· Willingness to travel domestically and internationally.
* · Proficiency in MS Office and technical documentation tools.