Acturis Systems Specialist
Milton Keynes – (Central – Hybrid working)
Salary £55,000
As a Senior Systems Administrator looking after Acturis, you will be a key business point of contact providing 2nd line support for Acturis and other Insurance applications, supporting business critical systems and training other team members.
Key Responsibilities:
* Provides relevant management information to senior managers
* Deliver essential support for projects that utilise Acturis as a back-office system
* Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager
* Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
* Maintain accurate system configuration records, in line with changes made
* Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
* Gather feedback and development suggestions from users and feedback to Acturis
* Share knowledge on best practice hints & tips with super users
* Create and process test scripts to support UAT testing for new features or documents
* Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner
* Ensure users are kept up to date throughout the duration of their queries
* Maintain the helpdesk log and chase up outstanding items, as appropriate
* Escalate queries and issues to line manager or second line colleagues, as appropriate
* Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
* Provide assistance to the document templates team.
* Help mentor other team members in Acturis
Skills & Attributes:
* Experience in a similar support or systems administration role desired.
* Understanding of the organisation and the sector it operates in.
* Knowledge of Global XB/Novidea and other insurance systems desirable
* Ideally a previous background in Insurance / finance industry.
With 15,000 global colleagues and a partner network spanning more than 100 territories, these guys are the largest independent insurance broker in the world.
A people-first business with a unique culture, fantastic new offices in Milton Keynes, lots of scope for growth and new opportunity