Visitor Services Manager - Food and Beverage
Hours: 40
Closing date: Sunday 16th March 2025
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trusts procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
2. Maintain high standards for the presentation and condition of all Food & Beverage outlets and catering spaces within the cluster, including maintaining all records, facilities and equipment in line with legislation and best practice.
3. You will work closely with the sites Visitor Services team and will be responsible for the visitor experience on a day-to-day basis when they are not present.
4. Create a culture of exceptional service, every time. Delivering high standards of delivery and a consistently warm welcome on every occasion.
5. You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
6. Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required across the cluster.
7. Staff and vol...