Job Advert
Job description
Work with us at The Home of Golf, as the world's most renowned golf complex where we deliver memorable and unique experiences for every golfer and visitor on a daily basis. Our seven golf courses, including the Old Course, are our core product and principal business driver but over recent decades our organisation has diversified and expanded to where we are today.
We are currently looking for a Reservations Assistant to join our Reservations team on a permanent basis to provide a quality reservations service ensuring customer service levels are delivered and maintained at all times.
The candidate will be responsible for:
1. Undertaking administrative duties in all areas of the Reservations operation:
1. Commercial Tee Times
2. Individual Course Reservations
3. Local Club Fixtures & Ties
4. Offers & Packages
5. Old Course Ballot
6. Private Advance Tee Times
7. St Andrews Links Official Partner Tee Times & Events
8. Yearly Tickets
2. Responding to all email enquiries promptly and in a professional manner.
3. Processing bookings and payments according to The Home of Golf's policy and procedure.
4. Answering telephone calls, external and internal, to the reservations department in a professional manner.
5. Providing customers with accurate information and knowledge of the links and surrounding area.
6. Providing internal departments with accurate information.
7. Dealing with cash/floats and safe deposits.
8. Understanding and following The Home of Golf’s policy on Health and Safety.
9. Undertaking any other duties required.
As one of our team, we ask that you:
1. Embody our St Andrews Links Values and Behaviours in all you do:
A team of teams…
…Making the unique happen
…With unforgettable experiences
At SAL, everyone is made to feel part of the one team.
Caring for and adding to the renown, heritage and reputation of SAL is everyone’s responsibility.
Ensuring that the ambitions of everyone in SAL’s world are brought to life.
1. Show genuine care for one another
2. Trust in each other
3. Keep everyone included
4. Work together and continuously improve
5. Share – ideas, work and gratitude
1. Be passionate about the location
2. Appreciate the game
3. Respect our built and natural heritage
4. Act as custodians of the Links
5. Take on new ideas and ways of working
1. Apply quality in everything we do
2. Be proud of the memories we make
3. Learn and grow together
4. Work to exceed expectations
5. Share our success with others
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