Operations Support Assistant Permanent Grade 2 - £24,027 - £25,992 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Work base - Aston Centre, 99 Whitehead Road, Aston B6 6EJ Birmingham Adult Education Service This is an exciting time for the service and its journey towards becoming an outstanding provider of adult and community education. Birmingham Adult Education Service is the largest Adult and Community Learning provider in the country, working across multiple sites, with over 7,000 adult learners annually. We are looking for enthusiastic customer facing individuals to join our busy teams. You will provide a front line service answering learners queries, both in person and over the telephone as well as carrying out a wide range of administration duties. You will be representing the service as a first port of call for potential new learners and our existing learners. You will need to be highly IT literate and have excellent customer service skills. This post will be working at Aston Centre a vibrant centre in the heart of the local community. Here's why you should come and join us: Jobs at BAES - Birmingham Adult Education Service An ability to fulfil all spoken aspects of the role with confidence using the English Language is required by Part 7 of the Immigration Act 2016 You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Patricia Barclay - barclaypbaes.ac.uk Ref: BCC2674 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification