Team Leader
Job Type: Permanent
Hours per week: 37.5
Salary: £27,105
Working Pattern: Between 4:00 AM and 11:00 PM
Shift Patterns: Between Monday and Sunday
Benefits:
* Free Parking onsite for your shift
* 25 days plus bank holidays
* Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
* Employee Assistance Program
* Life & Dental Insurance, Critical Illness Cover
Current Job Not Taking You Places?
Exchange your job for a new career with limitless destinations at Travelex.
Travelex attributes its success and growth to its hard-working people. Their desire to deliver exceptional results, service, and positive experiences to customers every day sets them apart. If you identify as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing knowledge and experience with others, then we want you as our next Team Leader.
You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal reasons. Whether it is an "early bird" flight or "taking a red-eye," we want to ensure that their travel money needs are fulfilled!
As a Team Leader, you will lead by example, managing, motivating, and developing a team to achieve the best possible results and deliver a great customer experience, creating an inclusive workplace environment where all employees are valued.
What will you be doing?
* Building strong relationships with surrounding businesses & creating a positive working environment for Travelex staff
* Driving performance and improvement along with general management duties & responsibilities
* Monitoring and implementing best practices around legal and regulatory standards and adhering to Travelex compliance procedures
* Positive people management, including rostering, coaching, and supporting your team through regular performance reviews
* Providing support when required with processing foreign exchange transactions accurately and efficiently
* Adapting to working under pressure due to seasonal periods
* Effectively communicating with both customers and colleagues
What do I need to have?
* Formal HR process experience - You'll need to have experience in return to works, investigations, disciplinary, and performance management.
* Great communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker but also a good listener who understands people and their needs.
* Desire to succeed - You'll have the drive and vision to want to make a difference, enjoy what you do, care about the impact you have, and the way you make people feel.
* Sales Experience - Be able to drive your team to success by using KPIs and effective coaching and development.
What does the interview process look like?
• Step 1 - Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 - You'll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we'll give you more insight into Travelex and the role while finding out a bit more about you. Given you'd be working with vast amounts of money regularly, there will also be a small numerical test to complete.
• Step 3 - If successful, we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to provide detailed feedback. We owe you that much as an employer who appreciates your time to meet with us.
About Travelex
We are one of the market-leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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