The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance
Key Responsibilities
1. Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
2. Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
3. Escalate complex issues to senior engineers or development teams for further resolution.
4. Document technical solutions and maintain a knowledge base for future reference.
5. Collaborate with internal teams (DevOps) to ensure customer satisfaction.
6. Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
7. Participate in ongoing training programs to maintain technical expertise.
8. May provide on-site technical support to customers when necessary (depending on location).
The Right Person
The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:
9. Strong understanding of computer hardware and software principles.
10. Experience troubleshooting electronic devices and software applications.
11. Excellent problem-solving and analytical skills.
12. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
13. Strong working knowledge of remote desktop tools is desirable.
14. Strong working knowledge of Linux systems a plus
15. Strong working knowledge of network infrastructure
16. Experience with video surveillance systems and software a plus