Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA
Worker Category: Hybrid Worker
Salary: £25,188 - £25,590 per annum (pro-rata for part-time)
Working Hours: 37 Hours per week
Contract Type: 12 Months Fixed Term
Closing Date: 16/03/2025
Interview Date(s): 20 & 21/03/2025
About the Role
Leicestershire County Council is looking to appoint a Finance Support Assistant post within Finance Operations (Corporate Resources Department), supporting Adult Social Care (ASC) and Health, working within the Debt Resolution Team.
The role is to undertake the affordability checks relating to the re-designed and improved Third-Party Top Up fees for Residential care homes. A Third-party provider payment is the difference between the weekly cost of the home and LCC banded rate, which the council will pay and subsequently recover from the Third Party.
The role will be integral to our large progressive and diverse team and will work in a fast-paced and modern finance environment to enable the collection of £42m of social care income across thousands of Service Users and £160m of expenditure per annum to hundreds of social care providers and customers.
Responsibilities:
* Manage your own worklist/ledger and support customers in resolving debt-related issues and disputes.
* Process an online calculator aimed at reducing the level of third-party debt.
* Understand the fundamentals of finance and debt processes and be motivated to deliver change.
About You
We are looking for someone who is enthusiastic, focused, and committed to:
* Reducing Third Party debt by ensuring those nominated to pay a top-up are best placed to do so.
* Having strong analytical skills to drill down into financial data.
* Possessing customer skills as the role will involve regular contact with Social Services and members of the public.
* Working with service areas to identify the root causes of invoice queries, improve query resolution, and reduce delayed payments.
* Building strong working relationships with service areas and customers to aid improved query resolution and timely collection of debts due.
* Having essential IT skills, particularly in Excel, and the ability to communicate effectively in writing, face-to-face, and by telephone, including managing challenging conversations.
* Exercising strong time management skills with the ability to manage a portfolio of accounts.
You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, we will consider working arrangements that suit an individual's personal circumstances while still meeting the needs of the Council. If you would like to discuss possible flexible working options, please contact the person named below.
Contact Information:
Ismail Sheikh, Team Leader
Telephone: 0116 3050370
Email: ismail.sheikh@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation that values diversity. We encourage applications from all backgrounds, particularly from Ethnically Diverse and LGBTQ+ communities and people with disabilities. Applicants with a disability who meet the criteria listed will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button and upload a supporting statement explaining how you meet the criteria listed in the 'About You' section.
Note: We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, please submit your application as early as possible.
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