Information Technology Operations Manager
Location: Hybrid – Leatherhead & Swindon
Salary: Up to £80,000
About the Role
We are looking for an IT Service Operations Manager to lead a small technical team for an Entertainment Company, managing and supporting a key technology platform delivering services to public and private sector clients. You’ll own day-to-day IT service operations, ensuring systems remain secure, scalable, and aligned to business and client needs.
This is an ideal role for a hands-on IT operations leader with experience in ITIL service delivery, Agile working, and managing technical teams in fast-paced environments.
Key Responsibilities
* Oversee IT service delivery across platforms, ensuring performance, security, and scalability.
* Line manage technical leads and drive team development.
* Run Agile ceremonies, track delivery, and prioritise work based on client needs.
* Collaborate with internal teams and client stakeholders to capture and deliver change requests.
* Establish and manage governance processes, producing regular performance reports.
* Manage supplier relationships, support procurement, and contribute to bids and proposals.
* Drive continuous improvement in service delivery and ways of working.
Key Skills & Experience
* Proven experience managing IT service operations and technical teams.
* Strong working knowledge of ITILv4 and service management best practices.
* Experience working within an Agile delivery framework.
* Good technical knowledge across PaaS, IaaS, SaaS, integration, and reporting platforms.
* Ability to manage suppliers and hold them to account against KPIs.
* Excellent communication and stakeholder management skills at all levels.
* Proficient in Microsoft Office and Jira administration.
* Delivery qualifications (e.g., PRINCE2, Scrum Master).
* Platform certifications (e.g., AWS, CSSP).
* Experience in public sector or facilities management environments.
* Familiarity with release management, testing, and change control.
Does this sound like you? Please apply now!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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