Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team, based in Tamworth.
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role, preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio.
Providing customers with high quality technical support, advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system.
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.