Job Title: Licensing Officer Work Mode: On-site Work Location: Clean & Green Depot, 200 Pelsall Road, Brownhills, WS8 7EN Working Hours: 37 hours per week Pay Rate: £13.63 per hour Job Description: Walsall Council is seeking applications for the position of Licensing Officer. Operating under the guidance of the Team Leader in Trading Standards & Licensing and the supervision of the Senior Licensing Officer, you will be responsible for ensuring the efficient operation of the licensing service and maintaining a high level of responsiveness to customer needs. Key Responsibilities: Customer Service: - Provide expert advice and information on licensing matters to the public, local businesses, legal representatives, and council officers. - Address inquiries via telephone, in person, and in writing, adeptly signposting customers to other services when necessary. Renewals and Notifications: - Identify licenses subject to renewal and ensure the timely issuance of accurate reminders and invoices. Administrative Responsibilities: - Undertake predominantly administrative duties, including processing license applications, meticulous data recording, data inputting, and the maintenance of the public register. Validate documents to ensure strict compliance with licensing regulations. Requirements: - Proven experience in handling licensing applications. In-depth familiarity with the Licensing Act 2003, Gambling Act 2005, and Taxi legislation. Qualifications: - Level 2 National Certificate for Licensing Practitioners. - Basic DBS Key Skills: - Strong organisational and administrative aptitude. - Outstanding communication skills, both verbal and written. - Impeccable attention to detail and accuracy in processing applications. - Ability to work efficiently within a team and autonomously