About Us
Lodge Service Technical is a proud division of Lodge Service, a family-owned business with a rich heritage in the security industry. For over a century, we’ve been at the forefront of providing cutting-edge security solutions to businesses across the UK. Our technical division specialises in the installation, maintenance, and servicing of advanced security systems, including CCTV, intruder alarms, and access control systems.
As a family-owned business, we pride ourselves on our personalised approach, combining the warmth and values of a family business with the expertise and capabilities of a leading security provider. Our commitment to excellence and innovation has established us as a trusted partner for businesses seeking robust and reliable security solutions.
Role Summary
The Lodge Service Technical Administrator will play a pivotal role in supporting the operations of our business. This key position involves providing comprehensive administrative support to both our clients and engineers, enabling the smooth installation and servicing of CCTV, intruder alarms, and access control systems. The ideal candidate will be the linchpin of our operational efficiency, ensuring seamless communication between our technical teams and clients while maintaining the high standards that Lodge Service Technical is known for.
Responsibilities
* Manage and oversee administration tasks
* Communicate with clients and engineers by phone and email responding and dealing with general inquiries.
* Help co-ordinate purchase of stock and stationary
* Allocate engineers to the work schedule.
* Support finance function – preparing invoices etc
* Providing reporting – sales and operational activity
Essential Skills
* Excellent organizational and planning abilities
* Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams)
* Strong written and verbal communication skills
* Effective problem-solving capabilities
* Collaborative team player
* IT skills – ability to learn to use internal computer systems and databases
Desirable Qualifications
* Previous experience working within an administration role.
* Previous experience as the administrator for company systems and databases
* Background in the security industry
* Familiarity with NSI Gold Standards
* Experience in allocating rotas and duties
What We Offer
* Comprehensive training and clear career development paths
* Access to our benefits and well being portal, including:
o Savings and cashback incentives
o GP support and counselling services
o Discounts on retail, dining, gym memberships, and more
At Lodge, we’re committed to creating an inclusive culture where people feel comfortable being themselves. We recognize that this is a journey, and it’s one we are proud to be taking. Diversity in our teams is our greatest strength, and we want to create a place to work where everyone can reach their full potential.
Lodge is Disability Confident Committed. We guarantee to interview all applicants who have a disability provided they meet the essential criteria for the role. If this applies to you, please flag that you have a disability in your application, and we will contact you to check if there are any adjustments or special arrangements that you need to help you with either the application process or for an interview.
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