Job Title: Tree Officer
Location: Bolton
Salary: A GBP 36,340 : A GBP 40,540 : Grade 5.
Job Type: Full Time, Permanent. (36 Hours) Monday:Friday.
Who Are We?
We are a charitable community benefit society that works to make peoples lives better by providing quality housing, giving people opportunities to prosper, and helping customers to maximise their income. To achieve this, we work in partnership with a variety of local charities, social enterprises, and other agencies.
We own, manage, and maintain more than 18,000 homes across the borough. We invest to improve the quality of our properties for tenants and are building new homes to give as many people as we can the opportunity to live in a quality, affordable home.
Our work goes far beyond bricks and mortar. We tackle poverty with debt and money advice. We provide food and clothes initiatives and help people keep warm for less. We support tenants and residents into training and employment, and deal with antisocial behaviour.
Also, we provide direct financial support to voluntary, community and social enterprise partners within Bolton. We provide housing and personal support to people who are vulnerable, at risk of homelessness, and survivors of domestic abuse and violence. We run community projects to develop peoples skills, health, and confidence. And our staff make a difference in the neighbourhoods we serve by volunteering and donating to charitable causes.
Why is the role important?
Bolton at Homes tree stock consists of approximately 10,000 trees in front gardens and communal spaces. The Tree Officer is responsible for all Bolton at Homes tree stock, ensuring effective risk management compliance and works to the highest arboriculture standards.
Key Outcomes:
* To work closely with our customers by providing responses to enquiries and concerns regarding tree stock in a way that complies with our customers expectation of excellent service delivery including enhancing customer knowledge and engagement.
* Managing trees, in order to maintain and improve the amenity, environmental and wildlife benefits of the tree population owned by Bolton at Home.
* Ensure the management of Bolton at Homes tree stock reflects the needs and requirements of Bolton at Homes private housing commitments within local communities in looking after the environment.
Whats involved?
: Carry out tree surveys on a three:year cyclical basis, in a managed and timely manner, using a risk:based approach to tree management and recommend any works required.
: Deliver and manage arboriculture services for Bolton at Home including inspections, data recording and management advice.
: Manage a programme of prescribed tree works via our contractor and monitor the completion and standard of such works.
: Respond to all tree related customer enquiries whilst managing customer expectations to maintain our high level of customer service.
: Utilise GIS/IT packages associated with tree management to record data and maintain and develop tree survey information.
: Carry out audits on completed works and provide KPIs as required.
: To carry out surveys in rear gardens on a reactive basis, in response to customer enquiries.
: To produce proactive and reactive works programmes using the findings of the annual surveys.
: To liaise with our grounds maintenance contractor to ensure all prescribed work is undertaken within agreed timescales.
: To undertake analysis of existing data to assist with planning and managing Bolton at Homes response to Ash dieback.
: Work within the guidelines of Bolton at Homes Arboricultural policy.
: To ensure data relating to tree stock is updated and monitored in order to maintain concise information.
: Ensure Equality, diversity and Inclusion is at the forefront of all decisions, inclusive language is used consistently, and we celebrate differences.
: Ensure all Health and Safety issues identified are reported and ap