Job Title: Infrastructure and Network Configuration Engineer
Location: Cheltenham
Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Why this job matters:
Be part of a small, specialised team undertaking a full range of engineering duties including request fulfilment, incident management and proactive maintenance providing great customer service. The services we provide have a direct impact on the BT customers and therefore the ability to respond to short timescales with sensitivity and discretion is essential.
What you'll do:
1. Deliver and operate brilliant services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLT's)
2. Be part of an exceptionally motivated onsite BT Service Team
3. Responsible for Cabling Infrastructure Configuration updates and Firestopping records within a varied range of Microsoft Access databases.
4. Team Lead on Existing and New Firestopping installations.
5. Installation, termination, testing, fault rectification and patching of Copper and Fibre Infrastructure Cabling.
6. Installation and faulting of AV equipment.
7. Supporting the team assessing customer requirements, planning and installing solutions.
8. Laying and connecting of underground cables.
9. Proactive Maintenance on a varied number of services working alongside a our 3rd Party Suppliers.
10. Raising, Monitoring and Closing of Service tickets as part of the service team Helpdesk duties.
What you'll bring:
1. Able to work with minimum supervision
2. 'Can do' attitude.
3. Customer facing, polite and informative
4. Team member and team player
5. Willingness and drive to learn new things, constantly developing skills and knowledge.
6. Strong communication skills to engage with team members, managers, suppliers and customers.
7. Able to work in confined spaces and at height from ladders and steps
8. IT Skills (Office 365) including Microsoft Access and Excel
Desired Experience:
1. GCSE Level (or equivalent)- including Maths & English.
2. City and Guilds Level 3 (or equivalent) in Structured (Data and Fibre) Infrastructure Cabling and Testing
3. Experience of the installation, termination and testing of Infrastructure Cabling
4. City and Guilds 18th edition
5. Knowledge in installing metal conduit/basket/tray
6. Knowledge of copper and fibre switches
Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply.
What's in it for you:
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people-whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits. More than that, you'll be joining an ambitious organization with a culture of togetherness, collaboration, and inclusivity that takes a genuine and proactive interest in your progress and development.
1. A competitive starting salary, embedded in a fantastic total reward package, including on target bonus.
2. If you contribute 5% to your Pension, BT will contribute 10%
3. 25 days annual leave (plus bank holidays), increasing with service
4. Regardless of how your family is made up, all employees will be able to take 18 weeks' paid parental leave, and up to two weeks paid leave for Carers
5. Huge range of flexible benefits including cycle to work, private healthcare, season ticket loans, as well as retail discounts including our BT shop
6. World-class training and development opportunities in an inclusive environment
7. Discounted broadband, mobile and TV packages. Including Discovery+ and TNT Sport
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