To work alongside the Practice Manager in maintaining a high quality, comprehensive service of care to both patients and Consultants within the Clinic. To work with the Head of Nursing in ensuring clinical standards remain a key focus in line with CQC requirements by monitoring, assessing, escalating and implementing improvements where and when necessary.
Main Responsibilities
* Plan and prepare for all Dermatology clinics held throughout the week, in advance of need.
* Assist Dermatologists and Surgeons with a range of specialised procedures such as general dermatology and skin care surgery.
* Plan and organise the workload of clinical staff to support the clinic sufficiently in line with capability, skill and availability.
* Work alongside the Practice Manager to undertake audits and embed necessary compliance measures.
* Identify and enable opportunity to develop nurse-led follow-up services.
* Ensure compliance with NICE Guidelines and TDP Policies & Procedures by all clinical staff.
* Promote the TDP Vision and Values amongst staff to promote a positive, patient-focused culture within the clinic.
* Support patient understanding through the provision of education and resources to patients, their families and staff.
* Engage with new technology and practices, promoting this amongst the team in the drive to improve patient services.
Clinical Responsibilities
* Perform all aspects of relevant nursing care for patients including dressing/bandaging techniques and the removal of sutures/clips.
* Support the patient throughout their visit ensuring safe and effective care from start to finish.
* Ensure patients and carers have received sufficient and relevant verbal and written information.
* Educate each patient on how to protect their skin, prevent illnesses and care for skin diseases/conditions at home.
* Assist and chaperone patients whilst clinical examinations/procedures are being undertaken.
* Assist medical staff with fine needle aspirations, core biopsies and take responsibility for the collection/labelling of specimens.
* Ensure high standards of care in various Nurse-led follow-up clinics including phototherapy, cryotherapy, acne clinics, PRP and related clinics, patch testing and assisting in minor surgery.
* Prepare specific equipment required within the Department prior to clinical procedures.
* Act as patient advocate and always ensure patient satisfaction.
* Assist in creating a supportive and caring environment.
* Promote high standards of clinical care to all our patients.
* Check referral letters, results and x-rays are available for clinical sessions.
Personnel Management
* Supervise and demonstrate procedures to junior staff qualified and unqualified.
* Assist in the mentoring and teaching of student nurses, bank nurses and HCAs within the Clinic.
* Enhance quality of care by assisting with the management of change in nursing practice based on evidence/research.
* Manage the activities of all Nurse staff, ensuring that an effective service is provided.
* Promote holistic patient care through multi-disciplinary engagement and team working.
* Provide strong, visible and accessible leadership to your team.
* Actively promote the clinic’s culture with staff and with external bodies.
* Alongside the Practice Manager ensure staff receive annual appraisal, regular 1-1 interaction and staff meetings.
* Plan and organise regular audits with team training, refresher training and inductions with the Practice Manager.
* Provide clinical supervision and guidance at regular intervals and where necessary / if required.
Systems and Equipment
* Record biographical details of individuals in manual and computerised records.
* Prepare specific equipment required within the department prior to clinical procedures, using decontamination techniques prior to mandatory safety checks.
* Maintain, monitor, control and order stock and equipment within the department, reporting any deficit or maintenance required.
* Prepare clinical area and department prior to start of clinic.
Clinical Governance
* At all times ensure Health and Safety Standards are adhered to by all clinical staff, in accordance with TDP Policy.
* Ensure you are familiar with and uphold TDP Policies, in particular those relating to patient safety – Incident Reporting, Safeguarding, Equality & Diversity, IP&C.
* Ensure processes, facilities and services are in keeping with CQC requirements and any identified concerns are escalated accordingly.
* Responsible for clinical incident reporting as per Company policies.
* At all times promote and ensure Infection Prevention & Control Policy is being adhered to.
* Continually monitor and review the work environment to ensure the safety of patients, service users, shareholders and staff.
* Report any incidents or concerns appropriately and undertake investigation or action to mitigate the situation wherever possible.
* Undertake identified audits accurately and factually and respond accordingly to results that fall below required standard.
* Assist the PM in addressing any raised complaints or concerns with a thorough, non-biased approach.
Confidential Matters
* Ensure that you are familiar with and adhere to TDP policy and procedures on Information Governance. This includes disclosure of information, records management and management of confidential information.
* Always maintain patient confidentiality.
* Ensure accurate, appropriate and clear record keeping as per Clinic Processes.
* Answer telephone calls courteously, relay messages accurately and promptly, and answer general enquiries by visitors.
Professional Standards and Performance Review
* Participate in statutory and mandatory training as appropriate for the post.
* Maintain consistently high, personal and professional standards and at all times behave in accordance with the NMC Code of Conduct.
* Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues.
* Participate in own appraisal process including identifying performance standards for the post, personal objective setting, and the creation of a personal development plan.
Additional Duties
This job description is intended to be a guide and will be subject to review/change. Changes made following consultation with the post holder.
Academic/Vocational Qualifications
* Nursing Degree / Diploma.
* Current registration with NMC.
Experience
* Significant post-registration nursing experience.
* Extended practical knowledge of Dermatology.
* Experience of delivering treatments in dermatology setting.
* Knowledge of patient database systems.
* Actively undertaking training to support care delivery.
* Experience and knowledge of working in an outpatient / clinic set up.
Skills and Qualities
* Excellent oral and written communication skills.
* Passion for patient care and delivering an effective service.
* Numeracy and administrative skills.
* Organisational and time management skills.
* Demonstrates a professional, confident and calm approach.
* Self-motivated and able to motivate others.
* Ability to work independently and as part of a team.
* Ability to multi-task and problem solve.
* Works to well established routines/procedures.
* Able to develop and maintain positive and professional working relationships with all staff and patients.
* Reliable attendance and timekeeping.
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