Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.
We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all important.
What you'll be doing
As an Office Administrator, we want you to bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, as well as working to meet our customer's needs. If you love to stay busy, this role is really for you.
* You will deliver high levels of customer contact and communications throughout the vehicle repairs.
* Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
* Identify, own, and handle the risks involved in running our business appropriate to the role, following the Direct Line Group risk framework.
* You will be accountable for your individual performance and also contributing to site performance.
What you'll need:
This is a permanent role reporting to the Office Manager. The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping us reshape the vehicle repair industry. That's why we're excited to grow our teams and are looking for people to join us as an Office Administrator.
All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat, and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
* 1+ years of experience in a customer service role.
As you can imagine, Health and Safety and working to industry standards is important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Who you'll work with
We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work. It's all about ensuring you can enjoy making a contribution, have some fun, and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher, and to be the best they can be – for customers, colleagues, and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
* Additional optional Health and Dental insurance.
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
* Generous holidays.
* Buy as you earn share scheme.
* Employee discounts and cashback.
* Plus many more.
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
About Us
Here at DLG, we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team.
Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too?
Be Yourself
Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself. We want to see your authentic self by hearing your unique voice and genuine experiences. As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you’re a great fit for our team!
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