We have a fantastic opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Newbury Office. This role will include a mix of office, home and travelling to meet with customers across our regions.
A full driving licence and car is required. This is an initial fixed term contract until March 2025. The successful applicants will play a key role in supporting our retrofit programme.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.
The Role:
To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process.
1. Deliver the right outcome for our customer in a safe and timely way
2. Support our customers through our Homes and Place retrofit programme
3. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced
4. Ensure ...