X 2 Infrastructure Engineer£27,972 - £33,566HYBRID WORKINGShift workx 1 37.5 hours per week, Mon-Sat shift pattern. x 1 37.5 hours per week, Sun-Thurs Shift PatternParticipation in out of hours on-call rota We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.We are eager to hire a Cloud Support Engineer who is keen to learn, is a goal-oriented self-starter and who will take ownership of the position. You will be joining a team who are responsible for effective provisioning, installation/configuration, operation, & maintenance of systems, hardware, software & related infrastructure which make up our Private and Public Cloud SaaS platforms. You will participate in some technical R&D to enable continuing innovation within the infrastructure. You will ensure that system hardware, operating systems, software systems & related procedures adhere to Information Security Management Systems (ISMS), enabling secure & reliable delivery of software solutions to our customers. RESPONSIBILITIESDeploy and configure infrastructure via configuration management tools and associated tool kits across Physical Datacentres and Public Cloud platforms. Demonstrate knowledge of the ESG product suite to facilitate the deployment of applications on a customer’s environment. Installation, configuration and maintenance of software applications to internal test environments Installation, configuration and maintenance of software applications on customer environments Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements Patching and vulnerability management of computer systems Management of, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools Monitor systems and identify performance issues proactively Test all changes to networks, hardware, software, and hosted applications Resolve issues and prepare status reviews and reports Maintain the necessary project plans and documentation of all system builds and modifications Interact and coordinate with vendors, suppliers, distributors and contract consultants Maintain a good working knowledge of current infrastructure and future trends POSITION QUALIFICATIONSDegree in Computer/IT related discipline Microsoft Certifications (MCSE) or MCP in relevant subject. CompTIA A+ certification ITIL ABOUT YOUExperience using VMware and Hyper-V Experience in 2nd Line Server Support Strong technical background in a hosted services environment including infrastructure networks, hardware, and software Experience deploying and configuring into Private Cloud (Datacentre) and Public Cloud environments such as AWS and Azure. Experience with incident ticketing systems Experience with scripting using PowerShell. Able to gather relevant information systematically to troubleshoot and resolve issues Good analytical, problem solving and decision-making skills Good attention to detail, testing and documentation Knowledge of ITIL and industry best practices Strong oral and written communication skillsAble to demonstrate ESGs key values of Excellence: be accountable to deliver our best Passion: show how much we care each day Integrity: do the right thing when no one is looking Collaboration: work together to succeed together COMPANY BENEFITSLife AssuranceHealth Cash PlanEnhanced Maternity Leave 13 weeks full pay 13 weeks half payEnhanced Paternity Leave 4 weeks full payHoliday buy schemeEmployee Assistance ProgrammeDiscounted Leisure MembershipsCycle to work schemeEV & Hybrid Car SchemeLong Service AwardsPrivate Medical InsuranceAnd many more!For our full job specification please go onto our careers page under "Cloud and Technical Services" link below: Careers - ESG (esgglobal.com)